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Shipping Policy

This Shipping Policy outlines how orders are processed and delivered by Cosy in Home.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Processing time does not include weekends or public holidays.

During high-volume periods or holidays, processing times may be slightly extended.

Shipping Destinations

We offer international shipping to selected countries.
If your country is not available at checkout, please contact us before placing an order.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, and shipping method selected.
Shipping fees are non-refundable unless the order is canceled before shipment.

Estimated Delivery Time

The time I need to prepare an order for shipping varies. For details, see individual items. Estimated delivery times vary depending on the destination and shipping carrier:

  • Europe: 7–14 business days

  • United States & Canada: 10–20 business days

  • Other international destinations: 14–30 business days

Delivery times are estimates and not guaranteed.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Cosy in Home is not responsible for delays caused by customs clearance.

Incorrect Address

Please ensure that your shipping address is complete and accurate at checkout.
We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

Cosy in Home is not responsible for delays caused by shipping carriers, customs, or force majeure events.
If your package is significantly delayed, please contact us and we will assist in locating the shipment where possible.

Contact Information

If you have any questions regarding shipping, please contact us:

Store name: Cosy in Home
Email: cosy.ukraine@gmail.com
Phone: +380 67 709 4915

Business address:
Oleksiia Vadaturskoho Street, 71
Odesa, 65074
Ukraine