Política de privacidad

PRIVACY POLICY

Last updated: January 1, 2026

Cosy in Home operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with an online shopping experience. The store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall prevail with respect to personal data matters.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services and as permitted by law:

  • Contact details: name, billing address, shipping address, phone number, email address

  • Payment information: transaction details and payment confirmations (payments are processed securely by third-party providers; we do not store or have access to full payment card details)

  • Account information: login credentials, preferences, and settings (if an account is created)

  • Order information: products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled

  • Communications: information you provide when contacting customer support

  • Device information: IP address, browser type, device identifiers

  • Usage data: interactions with the Services, pages viewed, browsing behavior

Sources of Personal Information

We collect personal information from:

  • You directly, when you place an order, contact us, or use the Services

  • Your device automatically, through cookies and similar technologies

  • Service providers who process data on our behalf (payment processors, shipping companies, analytics tools)

  • Business partners and third parties, where permitted by law

How We Use Your Personal Information

We use personal information to:

Provide and Improve the Services

  • Process payments and fulfill orders

  • Arrange shipping, returns, and exchanges

  • Manage customer accounts

  • Provide customer support

  • Improve website performance and user experience

Marketing and Advertising

  • Send promotional emails (only if you opt in)

  • Display relevant advertisements based on interactions with our store

Security and Fraud Prevention

  • Protect transactions and accounts

  • Detect and prevent fraudulent or unauthorized activity

Legal Obligations

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Enforce our policies and protect our legal rights

Disclosure of Personal Information

We may share your personal information with:

  • Shopify, as our e-commerce platform

  • Payment providers (e.g., Shopify Payments, PayPal, Stripe)

  • Shipping and fulfillment partners

  • Marketing and analytics providers, where permitted

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information as necessary to provide and improve the Services. Information may be transferred to Shopify and its service providers in other countries, in compliance with applicable data protection laws. More information about Shopify’s privacy practices can be found at https://privacy.shopify.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website. You may control cookies through your browser settings. Where applicable, we honor Global Privacy Control (GPC) signals.

Children’s Data

Our Services may offer products intended for children; however, the Services themselves are intended to be used by adults. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. If you believe that a child has provided us with personal information without such consent, please contact us and we will delete the information.

Data Security and Retention

We implement reasonable security measures to protect personal information. However, no method of transmission over the Internet is completely secure.

We retain personal information only as long as necessary to fulfill orders, provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Object to or restrict processing

  • Request data portability

  • Opt out of targeted advertising

You may exercise your rights by contacting us using the details below. We may need to verify your identity before responding.

International Transfers

Your personal information may be transferred to and processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Information

Cosy in Home
Owner: Igor Khutornyi

Address:
Oleksiy Vadatursky 71, apartment 13
Odesa, 65074
Ukraine

Email: cosy.ukraine@gmail.com

For the purposes of applicable data protection laws, we are the data controller of your personal information.