Política de reembolso

RETURN & REFUND POLICY

Last updated: January 1, 2026

At Cosy in Home, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

Right of Withdrawal (EU & UK Customers)

If you are a customer located in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, in accordance with applicable consumer protection laws.

To exercise your right of withdrawal, you must notify us in writing before the 14-day period expires.

Returns (All Customers)

We accept return requests within 14 days (EU & UK) or 30 days (other countries) from the date you receive your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed

  • Be free of odors, stains, or damage

  • Have all original tags attached

  • Be returned in original packaging

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs

All return shipping costs are the responsibility of the customer.

This includes:

  • Shipping costs from the customer to our address

  • Original shipping costs paid when placing the order

Shipping costs are non-refundable, except in cases where the item is defective or incorrect.

We strongly recommend using a tracked shipping service, as we are not responsible for lost return shipments.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items purchased on sale or at a discounted price

  • Personalized or custom-made items

  • Items clearly marked as non-returnable

Exchanges

Exchanges are subject to product availability.

Customers are responsible for all shipping costs related to exchanges, including:

  • Return shipping to us

  • Shipping of the replacement item

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is 5–10 business days

  • Banks or payment providers may require additional time to post the refund

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
In such cases, we will cover the return and replacement shipping costs or issue a refund.

Customs Duties and Taxes

Customs duties, taxes, and import fees are non-refundable and are the responsibility of the customer.

How to Request a Return

To initiate a return, please contact us at:

Email: cosy.ukraine@gmail.com

Include:

  • Your order number

  • Reason for return

  • Photos (if applicable)

Returns sent without prior approval may not be accepted.

Contact Information

Cosy in Home
Owner: Igor Khutornyi

Address:
Oleksiy Vadatursky 71, apartment 13
Odesa, 65074
Ukraine

Phone: +380 67 709 4915
Email: cosy.ukraine@gmail.com